Reviews
We are 5 star Rated!
"Excellent Service and Expertise"
I highly recommend Polar Bear, Plumbing, Heating & Air! Kaleb did an amazing job informing us on our units, how often to service them and provided quality work! I will definitely be using their service again.
- Melissa H.
"Quick and Professional Service"
Called with a leaking water heater and they were out next day to replace it. The office team that scheduled the estimate and appointment was super helpful and I was able to send pictures via text to speed up the process. The two gents that came out were very respectful and took exceptional care to keep our house clean. They did a great job and I’d highly recommend Polar Bear for plumbing repairs.
- Nik M.
"Efficient, Responsive, and Reliable"
Great experience. The staff is responsive and helpful. My appointment was scheduled within days instead of weeks and I was kept informed through the whole process.
- Valerie S.
"Seamless and Reliable Service"
Polar Bear is an awesome company to deal with from start to finish simplicity. They keep you informed on where they’re at with parts when they’re on their way to help everything. was fixed up like new a perfect experience thank you polar bear.
- Scott K.
"Honest, Fair, and Exceptional Service"
Fantastic company to work with. 5 stars isn't enough. They were honest, fair, and did a great job. Nick got my water heater set up and answered all of my questions. What a great company!
- Dave J.
"Polite, Efficient, and Professional"
Polar Bear was great. Installers were very polite, considerate and fast. The new furnace and AC work is very clean and well done. I would definitely recommend them to others.
- Rick S.
"Outstanding Service"
Very pleasant experience in generating an estimate with Randy G.; the two installers, Zach and Anthony, were excellent! Highly recommend this group.
- Chuck H.
"Reliable and Efficient"
Polar Bear did a great job tuning up our furnace and AC so went our water heater went out we called them again. They were here quickly and provided options ranging from repair to different replacement options. We choose to replace the unit and they were back the next business day to get it installed. They were on time, communicated well, and restored our hot water.
- Chris B.
"Friendly, Professional, and Reliable"
Polar Bear was fantastic! This group of people were very friendly and professional. They did a wonderful job. They were here in my time of need. Everyone was so nice, from my conversations on the phone, meeting Randy as he looked over what was needed, Nate and Zach’s installation, to meeting them all. I would , and will recommend Polar Bear to anyone I know. Thank you for giving me back heat!
- Cissy M.
"Honest, Knowledgeable, and Affordable"
My business partner recommended Polar Bear after we were told by another company that our heating unit was inoperable. That company gave us a quote for a new unit that we believed was high. Polar Bear inspected the unit, repaired it, and took care of our AC tune-up for a fraction of the cost we were anticipating. They’re knowledgeable, take their work very seriously, and don’t try to upsell; they just help you solve the issue. We’ll be calling them for all heating, AC, and plumbing tasks.
- Whitney C.
"Outstanding Service and Expertise"
We had another great experience with Polar Bear PHA when we purchased and had them install a Cold Climate Heat Pump this week. Randy helped educate us on the benefits of the cold climate heat pumps and the incentives currently available that help make it affordable. Our installation team of Nate and Zach were professional and made us feel confident in their abilities. They were very careful and respectful carrying out their mission for a successful same day install. The entire team, including the owner and office team, work together to satisfy the customer and keep us coming back. Thanks team!
- Steve R.
"Expert Boiler Service and Knowledgeable Team"
FINALLY!! I've been looking for years to find somebody to work on my boiler that knew what they were doing. Jeremy was very knowledgeable and explained how everything worked, what my issues were, and what needed to be done to fix them. He and Steve got everything running right and did a great job. Highly recommend and will absolutely use again.
- Tonya H.
"Fast, Friendly, and Top-Notch Service"
Our old water tank failed right at the New Year’s holiday. I called first thing in the morning and the staff was amazing. I knew this was my emergency and not theirs, but they sent somebody out right away to give me a quote and answer all of my questions about the different options available. I went with the tankless option and was back up and running the next day. Everybody I dealt with was amazing and the work was top-notch. The price was hands down more than fair and they have earned another loyal customer!
- Bryan B.
"Expert Boiler Service and Knowledgeable Team"
FINALLY!! I've been looking for years to find somebody to work on my boiler that knew what they were doing. Jeremy was very knowledgeable and explained how everything worked, what my issues were, and what needed to be done to fix them. He and Steve got everything running right and did a great job. Highly recommend and will absolutely use again.
- Tonya H.
"Reliable, Professional, and Transparent"
I have used Polar Bear twice in recent months. They are responsive, professional and upfront about the work they need to do and the associated costs. They were highly recommended to me and I would now highly recommend them to others.
- Jason M.
"Outstanding Service and Minimal Disruption"
I can’t say enough about how outstanding the service was. I needed a sewer line replacement and, not knowing much about the process, I was worried about potential damage to my yard. I’m truly amazed at how little mess there was. The team was incredibly professional, and they’ve definitely earned my business for the future.
- David K.
"Exceptional Service and Integrity"
I think these guys are great. I also run a similar business, you would probably say that we are in competition in a lot of ways… but I’ve had the pleasure of dealing with Steve and Jeremy and I believe that Polar Bear is one of the best options in Northern Colorado. I love businesses that are all about customer service and doing right by their employees AND the industry they represent, and it is clear to me that this is one of them.
- Jason V.
"Exceptional Speed and Service"
Truly amazing - where to start?? The text I sent was immediately answered and Sarah was able to send a tech out within 45 minutes. I sent a message before 7am, so was surprised and thankful at the quick response. Nick knew exactly what the issue was and was able to give me a quote within 5 minutes of being here. He was able to pick up the parts, remove the old water heater and install the new before the morning was over. Have definitely found our new go to for plumbing and heating issues.
- Bobby S.
"Fast, Professional, and Reliable Service"
We had a large leak under the sink where the builder had failed to properly attach a piece of PVC pipe rendering the sink and dishwasher unusable. I called Sunday night and asked if a plumber could come fix the problem the next day and Polar Bear Plumbing sent a field tech and then their master plumber. The problem was completely fixed by mid afternoon Monday. Every employee I had contact with was professional, kind and efficient. I highly recommend this local Windsor company for their integrity and expertise. I could not be happier. The price was right too!!
- Mary K.
"Thorough, Professional, and Affordable"
We had a leak in our laundry room. Our technicians with Polar Bear came out twice (the first time they couldn’t locate the leak) and stayed over an hour both times running the washer through a cycle and assessing the leak. They were kind, respectful, and thorough, and very reasonably priced. Highly recommend!
- Christy R.
"Top-Notch Service and Communication"
Great service, easy to work with, & great communication. I used Polar when finishing my basement. They moved my plumbing rough-in for the original placement by the contractor was horrible. Additionally, they installed ventilation and plumbing for my wet bar. I will use Polar again. Great contractor who’s forward honest and willing to work with you.
- Moses P.
"Exceptional Customer Service and Care"
The best customer service I’ve experienced in a long time. My furnace stopped working and everyone from the receptionist to the repairmen kicked into gear to get my heat back on. Steve came out the same day and found the issue. He educated me on how the furnace worked and I appreciated that as I had just moved in. He even came back that evening with new space heaters to keep me warm for the night. My furnace was fixed the next day and Kaleb was so kind and professional. I picked this company because of their Google reviews and now I know why. I would highly recommend them. Thanks for the nice warm house 😁
- Laurie S.
"Exceptional Service and Fast Response"
What an outstanding local business! Customer service and interaction with the staff was extremely pleasant and professional. Responsiveness, both to examine my water heater issues and to replace the unit, was within 24 hours. I couldn't be happier with my Polar Bear experience and will certainly call them for all future plumbing and HVAC needs! Well done Jeremy and team!
- Arthur B.
"Great Value, Excellent Service, and Responsive Team"
I’m a value shopper. Doesn’t have to be the cheapest, but I have to see the value. And I ask tons of questions because I want to know! Polar Bear gave me the biggest bang for my buck in terms of equipment. Their people are pleasant to work with and they are super responsive when I had questions during my comparison to the competition. Their installers were also pleasant to work with and always put booties on when inside my home. They answered all my questions as they worked (I want to know what they’re doing and how things work). And when I’ve had questions after install they’ve continued to be super responsive. At this point I really have nothing but good things to say about Polar Bear.
- Chris S.
"Top-Notch Service and Quality"
Fantastic experience with Polar Bear Plumbing Heating and Air from start to finish. We just bought a house in the middle of summer with no AC. Tanya and Lindsey were super sweet and helped us schedule, reschedule, and reschedule an appointment while we were busy moving. Jeremy came in and helped me understand the process and explained everything in such a simple way that it was like talking to a buddy. The price was so good, I ended up asking to get my 40-year-old furnace replaced too. My last thank you is to the two gentlemen who came out to install everything. Kaleb and Aaron completed a masterpiece. They were so kind and professional. They listened to all of my questions and explained anything I didn't know. Again, absolutely beautiful work. Take a look for yourself. I have been told my entire life that you can have only 2 of 3: good quality, good price, done fast. They accomplished all 3 and proved that wrong. Thank you to everyone in the Polar Bear Team! It was like being taken care of by family.
- Steven Y.
"Fast, Professional, and Transparent Service"
Professional and very quick to come give an estimate and complete our water main line replacement. Called day 1 and they came a couple hours later if that, and the job was finished middle of day 3. They did not push me purchase more than necessary which I appreciated. I had tons of questions that were all answered and I can tell they truly care about their customers and want to provide the best service with knowledge and experience.
- Courtney M.
Your home comfort, made easy.
Get an Instant Quote Today.
At Polar Bear Plumbing Heating & Air, we're always ready to take your calls!
Your home comfort, made easy.
Get an Instant Quote Today.
At Polar Bear Plumbing Heating & Air, we're always ready to take your calls!